Return Policy | Quimshyx Wardrobe Consultancy

Consultation Services

We understand that schedules can change. Please review our cancellation policy for all consulting services:

Cancellations made more than 48 hours before a scheduled appointment will receive a full refund or the option to reschedule.
Cancellations made between 24-48 hours before a scheduled appointment will receive a 75% refund or the option to reschedule with a 25% rescheduling fee.
Cancellations made less than 24 hours before a scheduled appointment will receive a 50% refund.
No-shows will not be eligible for a refund but may be considered for rescheduling on a case-by-case basis.

We are happy to accommodate rescheduling requests when possible:

Rescheduling requests made more than 48 hours before the appointment can be accommodated at no additional cost, subject to availability.
Rescheduling requests made within 48 hours of the appointment may incur a rescheduling fee of 25% of the service cost.
All rescheduling is subject to consultant availability.

For items purchased during personal shopping sessions:

For items you purchase yourself during a personal shopping session:

Return policies are determined by the individual retailers where purchases were made.
We recommend keeping all receipts and reviewing store-specific return policies at the time of purchase.
We can assist with returns or exchanges during follow-up sessions if scheduled within the retailer's return window.

For items we source for you ahead of consultations:

Unworn items in original condition with tags attached may be returned within 14 days of receipt.
A restocking fee of 10% may apply for returns without exchange.
Shipping costs for returns are the responsibility of the client unless the item is defective.
Sale items or items specifically altered for clients are non-returnable.

Your satisfaction is our priority:

If you are dissatisfied with any aspect of our service, please contact us within 7 days of your session.
We will work with you to address any concerns and find an appropriate resolution.
In cases where we are unable to meet your expectations, partial refunds or complimentary follow-up sessions may be offered at our discretion.

For purchased gift certificates:

Gift certificates are non-refundable but are transferable to another recipient.
Gift certificates are valid for 12 months from the date of purchase.
Extensions may be granted on a case-by-case basis if requested before the expiration date.

If you have any questions about our return and cancellation policies, please contact us:

Email: info@quimshyx.world
Phone: 020 1234 5678
Hours: Monday-Friday, 9:00am - 5:00pm

Last updated: November 2025