Consultation Services
We understand that schedules can change. Please review our cancellation policy for all consulting services:
Cancellation Policy
- Cancellations made more than 48 hours before a scheduled appointment will receive a full refund or the option to reschedule.
- Cancellations made between 24-48 hours before a scheduled appointment will receive a 75% refund or the option to reschedule with a 25% rescheduling fee.
- Cancellations made less than 24 hours before a scheduled appointment will receive a 50% refund.
- No-shows will not be eligible for a refund but may be considered for rescheduling on a case-by-case basis.
Rescheduling
We are happy to accommodate rescheduling requests when possible:
- Rescheduling requests made more than 48 hours before the appointment can be accommodated at no additional cost, subject to availability.
- Rescheduling requests made within 48 hours of the appointment may incur a rescheduling fee of 25% of the service cost.
- All rescheduling is subject to consultant availability.
Personal Shopping Items
For items purchased during personal shopping sessions:
Items Purchased Directly by Clients
For items you purchase yourself during a personal shopping session:
- Return policies are determined by the individual retailers where purchases were made.
- We recommend keeping all receipts and reviewing store-specific return policies at the time of purchase.
- We can assist with returns or exchanges during follow-up sessions if scheduled within the retailer's return window.
Items Sourced by Quimshyx on Your Behalf
For items we source for you ahead of consultations:
- Unworn items in original condition with tags attached may be returned within 14 days of receipt.
- A restocking fee of 10% may apply for returns without exchange.
- Shipping costs for returns are the responsibility of the client unless the item is defective.
- Sale items or items specifically altered for clients are non-returnable.
Satisfaction Guarantee
Your satisfaction is our priority:
- If you are dissatisfied with any aspect of our service, please contact us within 7 days of your session.
- We will work with you to address any concerns and find an appropriate resolution.
- In cases where we are unable to meet your expectations, partial refunds or complimentary follow-up sessions may be offered at our discretion.
Gift Certificates
For purchased gift certificates:
- Gift certificates are non-refundable but are transferable to another recipient.
- Gift certificates are valid for 12 months from the date of purchase.
- Extensions may be granted on a case-by-case basis if requested before the expiration date.
Contact Us
If you have any questions about our return and cancellation policies, please contact us:
Email: info@quimshyx.world
Phone: 020 1234 5678
Hours: Monday-Friday, 9:00am - 5:00pm
Last updated: November 2025